Data Deletion Instructions

We respect your right to delete your data. This page explains how to request deletion of your SportsCove account and associated data.

⚠️ Important: Deleting your account is permanent and cannot be undone. All your data, including booking history, messages, and uploaded content, will be deleted within 30 days.

What Gets Deleted

✓ Account information (name, email, phone, profile photo)
✓ Booking history and session data
✓ Messages and communications
✓ Uploaded photos and videos
✓ Payment methods (tokenized data)
✓ Location and usage data
✓ Preferences and settings

What We Keep (Legal Requirements)

We retain minimal data as required by law:

Transaction records (7 years) for tax/accounting compliance
Dispute resolution records (as needed)
Anonymized analytics data (no personal identifiers)

How to Delete Your Account

1 In-App Method (Recommended)

Open the SportsCove app
Go to Profile → Settings
Scroll down to Account
Tap "Delete Account"
Review the information and confirm
Enter your password to verify
Tap "Permanently Delete"

You'll receive a confirmation email immediately. Deletion completes within 30 days.

2 Email Request Method

If you can't access the app:

Send email to: sc-support@consultcraftinc.com
Subject: "Account Deletion Request"
Include:
- Your full name
- Email address associated with account
- Phone number (if provided)
- Reason for deletion (optional)
We'll verify your identity and process within 48 hours

3 Web Portal Method

Use our self-service portal:

Visit: sportscove-7feda.web.app/account-deletion
Log in with your credentials
Follow the deletion wizard
Confirm via email verification link

Timeline

Request Acknowledgment: Within 24 hours
Identity Verification: 1-2 business days (for email requests)
Account Deactivation: Immediate (you can't log in)
Data Deletion: Complete within 30 days
Confirmation: Email sent when deletion is complete

Before You Delete

Consider these alternatives:

Temporary Deactivation: Hide your profile without deleting (Settings → Deactivate)
Data Download: Export your data first (Settings → Download My Data)
Specific Data Removal: Delete individual items (photos, messages) instead of entire account

Outstanding Obligations

Before deleting:

Complete or cancel upcoming sessions
Resolve open disputes
Withdraw any pending payouts (coaches)
Download tax documents (coaches)

Post-Deletion

After deletion:

You can't access any booking history or content
Messages you sent remain visible to recipients (anonymized)
Reviews you left remain (anonymized)
You can create a new account with same email after 30 days

Partial Data Deletion

To delete specific data without closing your account:

Profile Photos: Profile → Edit → Remove Photo
Uploaded Videos: Tasks → [Select Task] → Delete
Messages: Conversations → Long press → Delete
Payment Methods: Settings → Payments → Remove
Location Data: Settings → Privacy → Clear Location

Regional Rights

European Users (GDPR)

You have the right to:

Access all your data
Data portability (machine-readable export)
Object to processing
Lodge complaint with supervisory authority

California Users (CCPA/CPRA)

You have the right to:

Know what data we collect
Request deletion
Request correction
Opt-out of data sale (we don't sell data)
Non-discrimination for exercising rights

Indian Users (DPDPA 2023)

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of personal data
Grievance redressal
Nominate another person to exercise rights

Questions or Issues?

Need help with data deletion?

Email: sc-support@consultcraftinc.com
In-App: Settings → Help & Support
Response Time: Within 48 hours

Submit Deletion Request Directly

Use this form to send your request directly into the SportsCove admin dashboard.