How SportsCove collects, uses, and protects your personal information. This policy governs all users of the SportsCove platform.
ConsultCraft Inc. (Canada), along with its affiliates ConsultCraft LLC (United States) and Anviga Pvt. Ltd. (India) (collectively referred to as “ConsultCraft,” “Company,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SportsCove platform (mobile app and website).
We share data with trusted third parties contractually bound to protect it. See Section 10 for full disclosures. Key providers: Stripe, Razorpay, LiveKit, Supabase Storage, Supabase Auth, Resend, Firebase, Sentry, Vercel.
We may disclose information to comply with law enforcement, protect our rights or safety, respond to court orders, or prevent fraud.
In the event of acquisition or merger, your data may transfer. We will notify you and provide opt-out options where legally required.
View your personal data in Account Settings or request a full copy.
Modify your profile information at any time in the app.
Request your data in machine-readable format (JSON/CSV).
Delete your account via Settings or our account deletion page.
Unsubscribe from marketing emails anytime. Manage push notifications in device settings.
Request restriction of processing via sc-support@consultcraftinc.com.
Data Controller: ConsultCraft Inc. | Contact: sc-support@consultcraftinc.com
✓ We do NOT sell or share personal information for cross-context behavioral advertising.
Data Fiduciary: Anviga Pvt. Ltd. | Grievance Officer: sc-support@consultcraftinc.com | Response: within 7 days
Privacy Officer: sc-support@consultcraftinc.com
We also comply with Brazil (LGPD), Australia (Privacy Act), and applicable US state privacy laws.
If we learn we have collected personal data from a user under 18, we will delete that information immediately. Contact sc-support@consultcraftinc.com if you believe a minor has an account.
ConsultCraft Inc. is headquartered in British Columbia, Canada, with affiliates in the United States and India. Your data may be transferred to and processed in countries where our service providers operate (including the US for Supabase, Stripe, Firebase; India for Razorpay; various regions for Supabase).
Safeguards we use:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Profile Data | Active + 90 days post-deletion | Account management & grace period |
| Transaction Records | 7 years | Tax & legal requirements |
| Chat & Communications | 3 years from last interaction | Dispute resolution |
| Session Recordings | 90 days (unless saved) | Review & dispute resolution |
| Marketing Opt-Ins | Until opt-out + 30 days | Honoring preferences |
| Error Logs (Sentry) | 90 days | Debugging & performance |
| Analytics (aggregated) | Indefinitely (anonymized) | Product improvement |
Deleted data is removed from active systems within 30 days and from backups within 90 days, except where legally required otherwise.
All providers are contractually bound to protect your data and process it only as directed by SportsCove. We disclose only the providers we actually integrate with.
We may update this policy to reflect changes in laws, new features, or enhanced security. We will notify you of material changes via:
Continued use of SportsCove after changes constitutes acceptance. If you disagree, please delete your account.
For privacy questions, data requests, deletion requests, or security concerns:
📧 Support: sc-support@consultcraftinc.com
📧 General: info@consultcraftinc.com
Response Time: 5 business days for general inquiries · 30 days (or per applicable law) for formal data requests
ConsultCraft Inc. (British Columbia, Canada · HQ) | ConsultCraft LLC (Florida, US) | Anviga Pvt. Ltd. (India)
To delete your account: Account Deletion page | Terms of use: Terms & Conditions