Frequently asked questions
How do I book a session?
Search or browse providers, pick a time and delivery mode (Online, In person, or AI Trainer where offered), complete any required Safety Hub steps for in-person, then pay. You will receive confirmation by email and/or push.
What is the difference between Online and In person?
Online sessions use live video (LiveKit). In person sessions meet at a disclosed venue or local point; use Get directions when coordinates are provided and complete Safety Hub checklist items before payment when prompted.
What is Safety Hub?
Safety Hub (Profile → Safety Hub) covers liability/conduct acknowledgments, instructional physical-contact consent when applicable, PIN verification, SessionCheck preferences, and SOS / trusted-contact tools. These support safety — they do not replace calling local emergency services.
What is the AI Trainer?
An automated coaching companion that analyzes movement via device camera. Private mode keeps live processing on-device. Cloud analysis (e.g. Gemini) applies only when Private mode is off and you have an active entitlement. It is not medical advice.
Refunds
Full refunds typically apply when you cancel more than 24 hours before a session or when a provider cancels. Partial refunds may apply for technical issues (Online). Store IAP fees may be non-refundable. Request help via Refund request or email support.
Session music (when enabled)
When Session Soundtrack is live, music must come from SportsCove’s rights-cleared catalog, cleared original uploads, or official embed sync — not arbitrary commercial MP3 redistribution into the room. The feature may remain off until licensing is active.
How do I delete my account?
In-app: Account Settings → Delete Account, or use Account deletion. Data is removed from active systems within 30 days (backups within 90 days), except records we must retain by law (e.g. transactions).
Contact
- Support: sc-support@consultcraftinc.com
- General: info@consultcraftinc.com