1. Definitions
- Platform / Service — SportsCove apps, website, and related services.
- Provider / Coach — Verified professionals offering sessions and related services (coaching, consultation, mental prep, and other listed offerings).
- Learner — Users booking and attending sessions and services.
- Session — A coaching, training, consultation, or related service delivered Online (live video), In person (venue / local), or via the AI Trainer.
- AI Trainer — Automated form guidance using on-device and/or cloud processing under your privacy settings.
2. Eligibility & accounts
SportsCove is strictly 18+. Provide accurate registration information, keep credentials secure, and do not share accounts. Providers may require identity verification (e.g. Stripe Identity).
3. Sessions & related services
SportsCove is a marketplace for sports, wellness, coaching, consultation, mental preparation, and other listed service offerings — not medical care, therapy, or emergency services.
- Providers must accurately describe services, honor bookings, and protect learner privacy and safety.
- Learners must attend or cancel with notice, follow safety guidance, and complete required Safety Hub steps for in-person bookings.
- Cancellations: 24-hour notice generally required for a full refund (see Refund Policy for provider-specific rules).
4. Delivery modes
- Online — live video via LiveKit.
- In person — at a disclosed venue or agreed local point, with maps directions where coordinates exist.
- AI Trainer — automated form feedback; not a substitute for medical advice or in-person supervision.
5. AI Trainer
Subscriptions and trials follow platform and store billing rules. Private (on-device) mode keeps live video/pose processing local when enabled; cloud analysis applies only when Private mode is off and you have an active entitlement.
6. Safety Hub (in person)
In-person bookings may require liability/conduct acknowledgment, instructional physical-contact consent (when applicable), PIN verification, and SessionCheck preferences before payment. SOS and trusted-contact tools support — they do not replace — local emergency services.
7. Session Soundtrack & music licensing
- Licensed catalog + music bot (primary) — rights-cleared tracks; coach/provider admin controls only.
- External embed sync (secondary, when enabled) — official YouTube / SoundCloud embeds on each device; SportsCove sends sync commands only.
- Original uploads — only with rights attestation and fingerprint clearance.
Feature availability may remain gated (ENABLE_SESSION_MUSIC) until licensing partners and catalog ingest are active.
8. Community / social wall
Posts must follow Community Guidelines. You grant SportsCove a non-exclusive license to host and display your content to operate the Service. Abuse may be removed; accounts may be suspended.
9. Payments & fees
Providers set session prices. We accept cards via Stripe, Razorpay (India), and supported in-app purchases. Refunds follow the published refund policy; store commissions on IAP may be non-refundable.
10. Intellectual property
Platform software, branding, and proprietary content belong to ConsultCraft Inc. Users retain ownership of content they create, subject to the license needed to operate the Service. Providers retain copyright in original training materials licensed for personal learning only.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SportsCove does not guarantee coaching outcomes. Consult a physician before new exercise programs. We are not liable for harms from participation in sessions or third-party service outages.
12. Limitation of liability
To the maximum extent permitted by law, ConsultCraft Inc., ConsultCraft LLC, Anviga Pvt. Ltd., and their officers and agents are not liable for indirect or consequential damages, or amounts exceeding fees paid to us in the 12 months preceding a claim.
13. Contact
Support: sc-support@consultcraftinc.com
General: info@consultcraftinc.com
ConsultCraft Inc. (British Columbia, Canada · HQ) | ConsultCraft LLC (Florida, US) | Anviga Pvt. Ltd. (India)
Full in-app copy: Profile → Legal. Related: Privacy Policy · Support.