💸 Refund Request

We want every session to be valuable. If something didn't go as expected, we're here to help.

📋 Refund Policy at a Glance

Our refund eligibility depends on who cancelled, when, and how the payment was made.

Scenario Eligibility Notes
Cancelled by learner > 24 hours before session ✓ Full Refund Processed within 5–10 business days
Cancelled by coach for any reason ✓ Full Refund Automatically issued
Technical issue preventing session ⚠ Partial/Full Assessed case-by-case; contact us within 7 days
Cancelled by learner < 24 hours before session ✗ No Refund Coach compensation policy applies
Learner no-show ✗ No Refund Full charge applies
Unused subscription months ✗ No Refund Annual plans: prorated refund if cancelled mid-term
iOS App Store purchase ⚠ Partial Apple retains 30% fee — contact Apple directly for full refund
Google Play purchase ⚠ Partial Google retains 15–30% fee — contact Google Play for full refund
⏱ Dispute window: Refund requests must be submitted within 7 days of the session date. Requests outside this window may not be eligible.

📬 How to Request a Refund

Choose the method that works best for your type of purchase:

📱
Via the SportsCove App
Fastest for session bookings
  1. Open the SportsCove app
  2. Go to Profile → Bookings
  3. Tap the session you want a refund for
  4. Tap Request Refund / Cancel
  5. Follow the on-screen instructions
Email Support
For all payment types — response within 3 business days

Send an email from your registered SportsCove address with the subject "Refund Request". Please include:

  • Your registered email address
  • Session date and coach name (if applicable)
  • Amount paid and payment method
  • Reason for refund request
✉️ Email Refund Request
🍎
iOS App Store Purchase
Purchases processed by Apple

If you paid via the iOS App Store (in-app purchase or subscription), Apple handles the transaction. You can request a refund directly from Apple:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the SportsCove purchase
  4. Tap Request a Refund
  5. Select a reason and submit
⚠️ Apple retains a 30% commission on all in-app purchases. If Apple approves the refund, SportsCove will refund its portion; the Apple fee portion is non-refundable by us.
🍎 Go to Apple Refund Portal
▶️
Google Play Purchase
Purchases processed by Google

If you paid via Google Play (in-app purchase or subscription), Google handles the transaction. Request a refund directly from Google:

  1. Visit Google Play Help — refunds
  2. Sign in with your Google account
  3. Find the SportsCove purchase
  4. Follow Google's refund request process
⚠️ Google retains a 15–30% commission. The Google fee portion of your purchase is non-refundable by SportsCove.
▶️ Go to Google Play Refunds

🕐 Refund Processing Timeline

Payment Method Processing Time
Credit / Debit Card (Stripe) 5–10 business days to original card
Razorpay (India — UPI, cards, net banking) 3–7 business days
Apple In-App Purchase Up to 10 business days (processed by Apple)
Google Play Billing Up to 10 business days (processed by Google)
✅ Once a refund is approved by SportsCove, you will receive a confirmation email. The time for funds to appear in your account depends on your bank or payment provider.

Still need help?

Our support team responds within 3 business days.

Please email from your registered SportsCove address so we can locate your account quickly.

✉️ Contact Support

📝 Submit Refund Request

Submit here and your details are added to the admin dashboard immediately.